The Public Utilities Regulatory Commission (PURC) has demanded the Electricity Company of Ghana (ECG) to show cause why it should not be punished following the challenges power consumers have gone through with the purchase of credit for prepaid meters since last sunday.
This, according to the commission, is because the ECG failed to comply with its directive from to submit details of its emergency response measures in the wake of the challenges being faced by prepaid metre consumers.
Some aggrieved customers of the Electricity Company of Ghana (ECG) on Wednesday besieged the ECG Office at Ring Road West following the difficulty in loading power on to their electricity metres.
XYZ News’ Kofi Oppong Asamoah who visited the ECG office, Ring Road West, behind the VIP terminal on Wednesday afternoon said scores of angry power consumers had come to the office demanding answers from officials over their inability to purchase power.
He said hundreds of power customers in the western parts of Accra had not been able to recharge their prepaid meters over the last few days due to network failure.
One of the customers who came from Dansoman said “I have been here for many hours. It is not that they are giving us the power for free. See, we have the money but we can’t buy power and I can’t sleep in darkness.”
But the PURC has said the directive it gave ECG elapsed at 4pm on Wednesday, December 6, 2017, but the ECG did not do anything about it.
Speaking on Accra- based Citi FM on the issue, the Executive Secretary of the Commission, Maame Dufie Ofori said: “because they did not meet our deadline with regards to reforms, we have decided to initiate our enforcement action with regards to penalty. So we have gone further to require from them to give us a true cause as to why we should not implement our monetary penalties.”
“Our aim is based on the methodology we will use to calculate, customers would likely get a credit on their meters as compensation,” she explained.
The PURC in a statement signed by the Executive Secretary had explained that in line with its mandate to ensure the provision of quality supply of service and protect the interest of consumers, it directed the ECG to immediately augment its help desks in the affected districts.
Meanwhile, XYZ News’ Kofi Oppong Asamoah who is following the situation today, Thursday, reports that customers are being served at the Ring Road West office of the ECG, though some of them are still angry at how they have been treated in the past days.