The Ghana Revenue Authority (GRA) says it is addressing intermittent technical challenges affecting the payment of taxes via the Ghana.gov payment platform.
Some stakeholders had complained of facing persistent disruptions whenever trying to make payments on the platform for days now.
The frequent cut-off also affected payment transactions initiated through the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS), and Ghana Integrated Tax Management and Information System (GITMIS).
The GRA in a response assured taxpayers and that efforts are underway to restore normal services on the payment platform and stressed that the problem was limited to payment processing.
“The intermittent technical challenges affecting payment of taxes through the Ghana.gov payment platform are being resolved,” the Authority said.
The GRA explained that while the payment platform remains operational, some transactions may experience delays before payments are processed or reflected on taxpayers’ respective online portals.
The Authority was quick to distinguish the payment disruption from tax filing, reassuring taxpayers that the filing of tax returns has not been affected.
“The technical challenge relates specifically to payment processing and does not affect the filing of tax returns,” the GRA stated.
