Minister for Communication, Digital Technology and Innovations, Sam George, has rolled out a series of bold regulatory interventions to tackle Ghana’s worsening telecommunications services—warning network operators that poor performance will no longer be tolerated.
Speaking at a press briefing on Wednesday, April 9, 2025, the Minister acknowledged the surge in public complaints about dropped calls, slow internet, and unreliable coverage, declaring that the era of leniency is over.
“I have noted several complaints about the quality of service of almost all the network providers in the country,” he said. “The government will not allow this to continue,” he said.
The government, through the National Communications Authority (NCA), has approved major measures to boost service delivery which are technology neutrality for MTN Ghana, allowing the company to use its existing spectrum more efficiently to improve coverage and speed and additional spectrum allocations for both MTN and Telecel Ghana, providing more bandwidth to support better performance.
“This will give operators more capacity to enhance their services and address the quality issues subscribers are facing,” Mr. George explained.
In a decisive shift, Mr. George announced a three-month deadline for telecom providers to show measurable improvements—or face sanctions.
“The NCA will begin rigorous enforcement of quality standards three months after the spectrum assignments. Failure to comply will attract stiff fines,” he warned.
The move represents one of the Minister’s first major initiatives since taking office and signals a firmer regulatory approach.
It is expected to bring relief to millions of Ghanaians plagued by persistent connectivity issues.
With the new reforms, consumers could soon see improved call reliability, faster data speeds, and more consistent network performance.
By: J.W Quarm
